a survey by Forrester Research shows that many information workers are using new technology only selectively. The most popular forms are e-mail, word processing, Web browsers and spreadsheets. While 87 percent of the workers use e-mail, only 26 percent use instant messaging.
Whether that is good or bad is an open question. Depending on the worker, adding a new technology can increase efficiency, or it can turn into time-wasting distraction.
Lifestream by Leona Hobbs
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