May 2008
How to deal with difficult customers →
Shared by Leona
Questions to ask that help get the problem fixed fast.
I frequently am asked by my team to help them solve difficult problems with customers, and this week I stepped out of my…
Link by Link - This Is Funny Only if You Know Unix... →
Randall Munroe, 23-year-old creator of xkcd.com
Gartner Identifies Top Ten Disruptive Technologies... →
1. Multicore and hybrid processors | 2. Virtualization and fabric computing | 3. Social networks and social software | 4. Cloud computing and cloud/Web platforms | 5. Web mashups | 6. User Interface…
“This has been a long, long week. No idea why, but four-day weeks drag and grate.”
– James Lileks That does seem true sometimes, doesn’t it? (via rodmitch) I heartily concur. Exhausting week.
Web Strategy: The Three Spheres of Web Strategy... →
“Our deepest fear is not that we are inadequate. Our deepest fear is that we are...”
– Marianne Williamson (via tumblinas)
TheStar.com | Canada | Ottawa to appeal B.C. court... →
This is such a bone-headed move by the Harper government.
I Hate It Here: Five reasons why women really do... →
But if we dare be more than pretty eyeballs driving the market, we must challenge the deep misogyny pulsing at the heart of the hypertext transfer protocol. Consider this a collective Swiftian kick…
Boobs On Ice™ : A healthy woman’s battle with... →
My friend Eden shares her story - she’s very brave and never ceases to amaze me.
“It’s only when you hitch your wagon to something larger than yourself that you...”
– Barack Obama, commencement speech at Wesleyan University (via joelaz)
Toronto Girl Geek Dinners: Next Toronto Girl Geek... →
Computing | Down on the server farm |... →
“the real-world implications of the rise of internet computing”
Comcast Wins With Twitter →
Shared by Leona
CC Chapman on Comcast paying attention and providing remarkable customer service.
I just had an amazing experience in customer service from Comcast and felt that it…
Cyber defenses at home: Canadian security agency... →
this ain't about sexism →
danah boyd writes: “As everyone who knows me knows, I’m SICK AND TIRED of this election. I’ve been disenchanted, frustrated, depressed, and irritated. Lately, I’ve just been downright angry. I am a third wave feminist and I’m proud of it. Gender issues have been central to my identity for as long as I can remember. I am ecstatic to think that a woman might be in the...
Shortcuts - Far From Always Being Right, the... →
“Complaining about bad customer service is such a sport now that it should be an Olympic event. But I am curious about how it devolved into this, if there is anything I can do about it and if it is…
Can slackers go corporate? | Free exchange |... →
“Part of the labour market experience is hearing from the proceeding cohort you lack the discipline and drive they did. Gen X’ers likely have the same distribution of talent and ambition other…
WatchHere’s me at the first keynote at the mesh08 conference yesterday asking Ethan Kaplan, head of technology at Warner, about the emergence of Rock Band and Guitar Hero as a music distribution platform.
“The best way to predict the future is to create it.”
– Peter Drucker (via hydeordie)
Ten Reasons Gen Xers Are Unhappy at Work →
“Corporations really need Gen X folks in their 30’s to early 40’s, who should begin to serve as our primary corporate leaders over the next couple years. But I fear many current corporate…
“Friendship is born at that moment when one person says to another, ‘What! You...”
– C.S.Lewis (via mascarah)
“You’ll never untangle the circumstances that brought you to this moment.”
– Leonard Cohen (via hereharehere)
These Are the Best of Times! →
I love Mark’s optimism - it certainly is shared at my work. These are exciting times.
“Gender equality is more than a goal in itself. It is a precondition for meeting...”
– Former UN Secretary-General Kofi Annan (via tumblinas)
“If I loved you less, I might be able to talk about it more.”
– Jane Austen (via scout) (via kimberleecline) (via burningfencepost) (via browneyes)
“Poetry is just the evidence of your life. If your life is burning well, poetry...”
– Leonard Cohen (via youcantstopthesignal) (via burningfencepost) (via browneyes) Less than a month to go before I see Leonard Cohen.
“I am a legend. I want to take drugs.”
– Amy Winehouse (via goldenfiddle)
Phive for 9-May-08 →
Hey yo. Here I am with this week’s Phive. 1. Take On Me by Ah Ha Take On Me by Ah Ha goes out to my childhood friends Mel and Jen (who had this album on…